FICTIF SUPPORT TROUBLESHOOTING

✦ What are the technical specifications to see if FictIf works on my mobile phone?

 

Minimum Technical Requirements for Android Devices

  • Android 5.1.1 or above

  • 2 GB RAM

  • Online connection required (No offline game play supported)

  • NOTE: At this time, we do not test or support Chromebook devices.

Minimum Technical Requirements for iOS Devices

  • iOS 9.0 or above

  • iPhone 5s or newer

  • iPad Air 3rd generation or newer

  • iPad mini 5th generation or newer

  • iPad Pro

  • iPad 8th generation or newer

✦ Why isn't FictIf working on my Chromebook?

At this time, we do not test or support Chromebook devices.

 

✦ My game keeps crashing!

Please make sure your game is up to date, with all the latest bug fixes and adjustments by checking the app stores. If you are on an Android device, clear out your game’s cache. On an iOS device, we recommend reinstalling the app. If your account was connected to Apple/Facebook/Google, your information will not be lost, and you can pick up where you left off once your game is properly functioning. At a last resort, try powering your phone off and and back on again. 

✦ I am not seeing my video ads everyday in the Rewards center.

Please note that our ad partners do not have video ad inventory available 100% of the time in every country and/or every day. 

✦ My in-game sound is not playing.

The most common reason no in-game music/sounds are playing is because the phone is in silent mode.