FICTIF SUPPORT PURCHASES

✦ I did not receive my purchase while playing FictIf on iOS.

Apple process all payments and sometimes there can be a slight delay in receiving your purchase. If you did not receive your purchase, please contact Apple Support at here.

✦ I did not receive my purchase while playing FictIf on Android.

Google process all payments. If you tried making a purchase but your order was cancelled, you should not be charged for that order. Cancelled purchases usually occur if your billing address and/or the name registered in your Google Wallet is different than the one on your credit card. You can resolve this problem by contacting your bank to confirm details. Then, you can log into your Google Pay, and enter "Payment Methods," to verify that your information is the same. For more information from Google regarding in-app purchases, click here