FICTIF SUPPORT CUSTOMER SUPPORT

✦ I still need to contact your customer support

The fastest way for us to help you address any problems or answer any question is from within the app itself. Click on settings (Gear icon) and click on the customer support link. If possible, send us a screenshot or a video clip of the problem you are encountering. If you are not able to launch the game, send us an email at fictif@nixhydragames.com and provide us with a short video clip of what you are experiencing. 

✦ When does your customer support team work?

Our customer support team works Monday to Friday. We try to answer all of our customer support emails daily, but please allow up to three business days for a response. 

Please do not send us unsolicited ideas, suggestions, proposals, comments or materials without first reading and agreeing to our Unsolicited Submissions Policy.