FictIf Game Support
Links to game tips, troubleshooting, contact customer support and more
Issues with your account
How to Play
Help with my in-app purchases
Technical assistance and bugs
When are new game updates announced?
How to contact customer support
✦ Save your game progress
Saving your game data is done automatically after you've linked your account to your Apple/Facebook/Google Account. To ensure your data is safe, please go to the Settings within the app (the gear symbol at the top of the page). From there, the option to link to Apple, Facebook and/or Google is available. Once you've linked an account, no further steps are needed! Your data is backed up going forward. IMPORTANT: If you play FictIf on multiple devices, please login with the identical linked account on each device so your progress is not erased.
✦ How do I transfer my data to a new mobile device?
Make sure your previous device is linked to either Apple, Facebook or Google through the Settings option within the app (the gear symbol at the top of the page). Once this is done, open the app on your new device and link the same Apple, Facebook or Google account. Upon doing so, your data will be restored. IMPORTANT: It is critical to login with the same login on all devices to ensure your progress is not erased.
✦ Can I link both my The Arcana and FictIf accounts?
You can link your accounts but it is critical that you use the same identical Apple/Google/Facebook login on all your devices and apps to make sure your game progress is not erased! This is really important.
✦ I lost my data!
Please contact us immediately at firstname.lastname@example.org with a report of how your data was lost. Please also include the following information:
✦ Your Player ID (Found under settings)
✦ The email address associated with the Facebook/Google account you linked to the app
✦ The device on which you most recently played the game
While we cannot guarantee a specific outcome, we will do everything in our power to preserve your story and experience.
✦ How do I reset my game?
There is a "Restart Route" button for each character in FictIf. You can restart the character route which means all of your character progress will be erased and you can start from the beginning again. Please note by resetting your character route, this will not affect other character routes. In addition, all premium choices you have purchased in this route will always be saved and not erased.
✦ Is it possible to transfer data between iOS and Android devices?
Yes! If you save your data to a Apple, Facebook or Google account through the in-app Settings page, then you can retrieve that data on any device with which FictIf is compatible. It is critical that you use the identical Apple, Facebook or Google account on multiple devices!
✦ How do you play FictIf?
FictIf is a collection of romantic visual novels for iOS & Android that span the genre from supernatural to mysterious and beyond. You, the player, are the star of each story, living out an adventure full of unexpected twists, turns, and maybe even love.
✦ Can I change my choices in the game?
At any time after you completed a chapter, you can select a previous chapter to re-read. You can replay chapters that you previously played but your choices will not be saved unless you purchased a premium option or you reset the story.
✦ How is the ending of my character story determined?
As you play through a story, certain choices you make will contribute to the path you take. Some choices may take effect immediately, while others may resonate down the line. Think carefully, as each choice is permanent unless you reset your entire character route and start fresh all over again.
✦ Is this a standalone game? How much does it cost?
The game is free to play, but some bonus content is available via in-game purchases. Each story has two different endings that are based on the choices you make in each story. The ending that you see is not determined by how much money you spend in the game.
✦ Where is my avatar/character in the story?
We took a different approach to our storytelling as we wanted our game players to be a part of the story. We want our game players to feel like FictIf characters are developing a relationship directly with you, the game player. Thus, there is no avatar system in FictIf.
✦ Do paid choices mean the game is pay-to-win? If I pay for a choice once, do I have to pay for the same choice again when replaying?
The game is not pay-to-win. Star choices are essentially bonus content meant to enhance/supplement your experience! They will not determine whether you get a "good" or "bad" ending. Star choices are a permanent unlock.
✦ How do I earn more stars?
You can purchase more stars or earn them for free in the "Rewards" center. Stars are available for free in three different ways:
✦ Daily Login Bonus - Updated in a 24 hour period.
✦ Multiple Daily Visits - Earn more stars by playing FictIf more multiple days.
✦ Watch Ads - Earn stars by watching video ads from our partners. Please note that our ad partners do not have video ad inventory available 100% of the time in every country and/or every day.
✦ Complete New Chapters - Earn stars for completing new chapters.
✦ Will FictIf ever be translated into additional languages?
While it's our goal to make FictIf available to as many people as possible, we have not at this time announced additional languages. As you can see, the game is very text heavy and will require a lot of time to convert the English version to other languages. Our team decided to launch the game worldwide so everyone had access to the game then only make it available in those countries that speak English.
✦ I did not receive my purchase while playing FictIf on iOS.
Apple process all payments and sometimes there can be a slight delay in receiving your purchase. If you did not receive your purchase, please contact Apple Support at here.
✦ I did not receive my purchase while playing FictIf on Android.
Google process all payments. If you tried making a purchase but your order was cancelled, you should not be charged for that order. Cancelled purchases usually occur if your billing address and/or the name registered in your Google Wallet is different than the one on your credit card. You can resolve this problem by contacting your bank to confirm details. Then, you can log into your Google Pay, and enter "Payment Methods," to verify that your information is the same. For more information from Google regarding in-app purchases, click here.
✦ What are the technical specifications to see if FictIf works on my mobile phone?
Minimum Technical Requirements for Android Devices
Android 5.1.1 or above
2 GB RAM
Online connection required (No offline game play supported)
NOTE: At this time, we do not test or support Chromebook devices.
Minimum Technical Requirements for iOS Devices
iOS 9.0 or above
iPhone 5s or newer
iPad Air 3rd generation or newer
iPad mini 5th generation or newer
iPad 8th generation or newer
✦ Why isn't FictIf working on my Chromebook?
At this time, we do not test or support Chromebook devices.
✦ My game keeps crashing!
Please make sure your game is up to date, with all the latest bug fixes and adjustments by checking the app stores. If you are on an Android device, clear out your game’s cache. On an iOS device, we recommend reinstalling the app. If your account was connected to Apple/Facebook/Google, your information will not be lost, and you can pick up where you left off once your game is properly functioning. At a last resort, try powering your phone off and and back on again.
✦ I am not seeing my video ads everyday in the Rewards center.
Please note that our ad partners do not have video ad inventory available 100% of the time in every country and/or every day.
✦ My in-game sound is not playing.
The most common reason no in-game music/sounds are playing is because the phone is in silent mode.
✦ Will more stories be added to FictIf?
Yes! FictIf is a limitless world of storytelling possibilities, and you never know what romantic adventure could be in store. In the future, we hope to add not just new stories, but new romantic interests and routes to existing games! Careful readers may notice a few characters already waiting for their chance at romance.... Watch our social media channels for announcements of any new stories, and be sure to have your Push Notifications turned on the app to hear about updates right away!
✦ How do I know which characters or stories are being updated?
If you follow us on social, we announce which stories and characters will be launched the following month.
✦ I still need to contact your customer support
The fastest way for us to help you address any problems or answer any question is from within the app itself. Click on settings (Gear icon) and click on the customer support link. If possible, send us a screenshot or a video clip of the problem you are encountering. If you are not able to launch the game, send us an email at email@example.com and provide us with a short video clip of what you are experiencing.
✦ When does your customer support team work?
Our customer support team works Monday to Friday. We try to answer all of our customer support emails daily, but please allow up to three business days for a response.
Please do not send us unsolicited ideas, suggestions, proposals, comments or materials without first reading and agreeing to our Unsolicited Submissions Policy.